Share We are currently hiring for a Major Financial Institution in Richmond (North/Glen Allen area) and are seeking strong, qualified candidates for immediate consideration!
In this role, you would support a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, Net Present Value model running, completing second mortgage modifications, executing short sale/DIL or answering technical foreclosure questions, as well as responsibility for identifying solutions that will improve the account in a timely manner. The Processor position requires the understanding and utilization of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure. Although work will vary based on the associate's department, core responsibilities may include processing routine transactions, documenting loan history, responding to customer or other 3rd party inquiries, researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action. There will be a need to handle more complex levels of transactions related to Loan Modifications with limited supervision to complete daily tasks and duties and along with an ability to follow and execute policies, procedures, and protocol required to complete assigned tasks. The ability to clearly communicate the customer's current status and the steps that are required in order for us to make a Fair, Fast and Final decision.

o Demonstrate past success as a loss mitigation negotiator or late stage collector as part of a team to ensure loans are serviced in a timely manner
o Support the Customer Relationship Manager model that is the end-to-end Single Point of Contact relationship between the customer and the associate
o Have a thorough understanding of the business unit's operational processes and the implications on other groups that function within the operations.
o Retrieve notice of signed modification documents, ensure quality control review of documents and new loan terms, and submit modification update requests
o Ensure quality service and effective, efficient operational support for the assigned area's internal business partners and/or external customers/clients
o Demonstrate a good working knowledge of the processes and procedures with the ability to identify and implement process improvement opportunities


-Minimum 3 years mortgage experience, 1 year minimum default servicing experience.
-Minimum 1 year with reviewing foreclosure files.
-Strong analytical, organizational, and communication skills.
-Accuracy, thoroughness, and attention to detail.
-Ability to deliver high-quality, error free work that is exact and complete by paying close attention to detail.
-Excellent time management skills (prioritizing and follow-up).
-Demonstrate the ability to thrive in a fast pace and changing environment.
-Results and success driven, demonstrates integrity.
-History of maintaining and organized approach to managing daily activities while juggling multiple demands.
-Fosters strong collaboration with team members and business partners.
-Able to identify, validate, and report on trends to ensure compliance with control procedures.