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Customer Service Representative I Jobs

Lansdale, Pennsylvania
<p> Our client has an opening for a Customer Service Representative I (I/O) - TFPP in Lansdale, PA. This is a Contract position. If interested, please reply to this email ad.</p><p> Title: Customer Service Representative I (I/O) - TFPP</p><p> Location: Lansdale, PA</p><p> Job#: 17-03536</p><p> Job Description:</p> Responsible for monitoring and dispatching proper authorities for residential and commercial alarms and contacting appropriate responsible parties. Monitors MAS system for alarm signals and responds to alarms using the information provided in instruction screens. Places necessary outgoing calls to verify an alarm, dispatches the proper authorities and notifies responsible parties. Properly documents alarm handing procedures within the alarm screens. Completes alarm processing in accordance with departmental procedures. Qualifications: 0-2 yrs of Experience. External customer service experience required; call center experience preferred. Excellent communication skills. Ability to type a minimum of 35 wpm. Basick knowledge of computer applications. Strong organizational skills Client is the world's largest pure-play fire and security company. Client provides more than three million customers around the globe with the latest fire protection and security products and services. A $10+ billion company, Client has more than 69,000 employees in 1,000 locations in nearly 50 countries serving the world's most demanding environments, including banking and financial services, oil and gas, marine, government, healthcare, retail, home security, transportation and commercial and industrial. Client Fire Protection Products is a global leader in fire and life safety. We provide fire detection, sprinkler, suppression, special-hazard, and emergency communications solutions to customers in countries spanning six continents. With more than 30 manufacturing facilities worldwide, we provide safety and security for millions of customers around the world every day. Plus, we offer a comprehensive array of testing, inspection, maintenance, and repair services to keep fire and life-safety systems in top working order.<p> Job Summary:</p> The Customer Service Representative is responsible for customer support and all aspects of call center management include handling inbound calls, responding to sales team inquiries, handling escalated calls and working with branch personal to ensure material is shipped based on customers request .<p> Primary Job Responsibilities:</p> Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service. Required making decisions on an order by order basis as to what pricing policy and/or special handling requirement are needed on each order. Maintain a customer profile with up to date special pricing and requirements. Process customer/distributor purchase orders/inquiries received by fax, phone or email by utilizing SAP/JDE/Salesforce Research customer issues and prepare necessary paperwork to correct the problem. Monitor and follow up on current and past due orders to provide accurate and timely responses to the customers. Manages telephone calls professionally, efficiently and with good communication skills. Processes customer orders/inquiries received by fax, or e-mail. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates. Determines and facilitates appropriate shipping options. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com. Collaborates with other departments, including Sales and Material Planning to ensure that customer needs are met. Refer unresolved customer grievances to designated departments for further investigation.<p> Education</p> Bachelor's Degree preferred<p> Experience</p> 7 to 10 years prior experience in high velocity Customer Service or sales support role or a minimum of 10 years related experience with a high school diploma. Experience with related products is helpful but not required to perform the essential responsibilities of the position. In addition the successful candidate must be highly organized and detail oriented an active communicator and processes the ability to take initiative and work independently while maintaining a high degree of self-motivation. Thinking proactively and finding opportunities to improve customer service and create greater efficiencies are essential traits for this position. The individual must have excellent verbal and written communication skills as well as excellent interpersonal skills. The candidate must have computer experience with Microsoft Office including Word, Excel, and Outlook. SAP/JDE experience preferred but not required. Also able to navigate the internet for online based data and tech support. T elephone and organizational skills as well as ability to handle high stress situations are necessary. The individual must also be capable of dealing with highly confidential information, especially when dealing with customer pricing.
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