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Customer Service Specialist Jobs

Springfield, Massachusetts
<p> Customer Service SpecialistMM7341128</p><p> Springfield, MA 01111</p><p> 2 Month Contract</p><p> Position Requirements:</p><p> High School Diploma (or GED) 3+ years of customer service experience Proficiency with Microsoft Office Suite Ability to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and Windows Role Characteristics</p><p> Strong Interpersonal Skills. Draw on excellent communication skills and demonstrating the ability to anticipate the needs of the callers, build rapport with each customer, asking probing questions and understanding how to create a best-in-class client experience and resolving customer requests on the first contact.</p><p> Strong learning agility. The ability to adapt to changes in the market, industry or company policies and business conditions.</p><p> Results oriented. Balance time effectiveness and efficiency to ensure our department meets expected service levels.</p><p> Multitasking to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service.</p><p> Solid technical skills. Having the ability to efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times.</p><p> Preferred Qualifications:</p><p> 2 or 4 year College degree Strong communication skills Excellent written, verbal, active listening and interpersonal skills required Experience with Disability Income services, financial products, and hospitability or retail sales with a high degree of direct customer contact Education: High School Diploma (or GED)</p>
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