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Windows System Admin Jobs

Austin, Texas
<p> Position: Systems Administrator Sr. Windows Location: Austin, TX Duration: Fulltime</p><p> Job Summary: A Senior Software/System Architect must have extensive experience in the coordination of program and project leaders to identify requirements for system architecture. Must be able to identify strategies for addressing requirements. Must have extensive experience with analysis of requirements against fiscal, schedule, and performance issues. Has extensive experience in taking program requirements and is able to create an architecture vision having experience in high volume and high availability networks and systems. Experience in creating and conveying to team members the architectural vision for a program or project. Is responsible for dictating design choices to software developers, including but not limited to: platforms, coding and technical levels. Experience in establishing and enforcing standards and practices. Overseeing the development team, he manages the full life cycle of the software development process. Has extensive software development experience and thorough knowledge of a variety of programming languages and logic. Required: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required. 5 years senior-level work experience 2 years of additional work experience can be substituted for 1 year of college</p><p> JOB DESCRIPTION/RESPONSIBILITIES: The Contractor shall provide 24x7x365 operating system administration across three shifts to provide 24x7x365 (except for Federal holidays where support will be provided on a call back basis) for the current MS supported Windows Operating Systems (OS) including the related software such as Internet Information Services (IIS) with each OS. The Contractor shall provide system administration activities and immediate troubleshooting efforts when contacted by the National Service Desk (NSD) to ensure outages or incidents have been identified and are pending resolution within 24 hours for 2000+ Windows servers as well as work on teams with SDE EO customers and partners, end users, programmers and analysts, Database Administrators, and application and network administrators.</p><p> BASIC QUALIFICATIONS: The Contractor shall have experience in the following: 1. Use automated TRM approved provisioning tools (Orchestra or equivalent) to install operating systems on virtual servers. a. Follow exiting SOPs b. Configure system and file systems in accordance with SOPs. c. Configure and implement backup client software. d. Install layered systems software, such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, per instructions in SOPs.</p><p> 2. Maintain existing operating systems. a. Patch OS on a monthly cycle with defined patch set per SOPs. b. Monitor and maintain adequate file system space for the operating system and application files. c. Administer service accounts and passwords. d. Monitor logs and system error logs. Remediate where skilled; elevate to more experienced administrators where necessary. e. Implement security hardening requirements and configurations per from VA counterpart instructions outlined in Service Requests and Change Orders.</p><p> 3. Troubleshoot incidents and problems. a. Participate in troubleshooting / fault isolation teams to determine problem or issue. b. Work with other support Contractor maintenance/supports lines and open a case after 30 minutes of researching problems without success in resolving the issue, and engage more experienced system administrators to review situation. c. Correct OS related incidents and problems during coordinated maintenance windows based on instructions defined in ticket and maintenance plan.</p><p> REQUIRED SKILLS: The Contractor shall have advanced experience in the following: 1. Perform operating system provisioning. a. Administer the automated operating system provisioning tools (Orchestra or equivalent). Create Standard Operating Procedures (SOPs) outlining how to provision the operating system on new standalone or virtual servers using the automated tools. Provisioning instructions will include virtual servers within VMware or Hyper-V. b. Configure hardware Redundant Array of Independent Disks (RAID) implementations on RAID controllers and disk storage shelves on standalone servers. c. Configure and implement host bus adapters (HBAs) for both SAN storage and SAN boot devices. d. Configure and implement multipath network interfaces. e. Install and configure system physical, logical, and dynamic disks for use in FAT32 and New Technology File System (NTFS) using Microsoft disk management tools. f. Install and configure software associated with a Microsoft clustered environment. g. Configure and implement backup client software. Create SOPs defining how to perform this activity. h. Install layered systems software such as IIS, .Net, MS-SQL, Apache, Web Logic, Oracle Client, etc.</p><p> 2. Maintain existing operating systems. a. Create and maintain local SOPs related to daily Windows system administration related functions. b. Implement and administer patching automation tools. c. Patch OS on a monthly cycle using technologies to limit downtime and provide quick back out mechanism, currently IBM Endpoint Manager (IEM). Prepare SOPs defining how to perform patching activities. d. Upgrade OS as required for system applications or every 2.5 years, whichever occurs first. e. Install firmware upgrades as needed to resolve issues or on an annual basis, whichever occurs first. f. Reinstall operating systems after hardware refresh. g. Implement and administer configuration management tools to insure systems maintain security compliance and baseline consistency. h. Implement and administer monitoring tools. Prepare SOPs on monitoring practices and procedures to adhere to when alerts occur. i. Monitor and maintain adequate file system space for the operating system and application files j. Implement and administer Active Directory domain (AD) Services, Dynamic Domain Name System (DDNS), and Group Policies. k. Monitor and maintain system accounting files and logs and system error logs. l. Implement security hardening requirements and configurations to remediate security vulnerabilities listed in security audit and scan vulnerability reports; remediation must be accomplished within the timeframe defined in the report. Timeframes to remediate are based on the severity level of the finding such as: High within 60 days, Medium within 90 days, and Low within 120 days. Prepare Service Desk Manager (SDM) tickets with instructions to be performed so other shifts can perform remediation during maintenance windows. m. Assist in the planning and documenting of disaster recovery (DR) procedures and maintain documentation related to DR test and system changes. n. Perform knowledge transfer of critical Windows System administration tasks to SDE EO System Administrators. o. Monitor system performance and tune to optimize usage of system resources. p. Automate routine tasks through .BAT and PowerShell scripting.</p><p> 3. Troubleshoot incidents and problems. a. Participate in troubleshooting / fault isolation teams to determine problem or issue. b. Contact Contractor provided maintenance/supports lines and open a case after 30 minutes of researching problems without success in resolving issues. c. Correct OS related incidents and problems during coordinated maintenance windows or immediately in the case where system is down. d. Participate in War Room or on Tiger Teams to troubleshoot difficult issues. e. Participate in SDE EO support activities such as Disaster Recovery, data replication, infrastructure support activities such as documentation, assist in developing architectural diagrams, and troubleshoot performance issues. f. Lead SDE EO sponsored initiatives, to include developing schedules and plans, communicating progress to management in both verbal and written formats, identifying barriers, and identifying and evaluating alternatives. g. Track and document all system changes, problems, issues, and work tasks within CAs SDM through change orders, service requests, incident and/or problem tickets. h. Participate and contribute at project meetings as subject matter expert (SME) for Windows system administration related areas. i. Communicate to project managers, team members, other technical administrators and/or end users the status and findings with tickets, incidents, and problems. j. Implement, configure, administer, and use administrative tools such as Microsoft System Center Operations Manager (SCOM) and Microsoft System Center Configuration Manager (SCCM) for monitoring and administering Windows servers. 4. Support alternate shifts. Alternate shifts consist of swing and mid shifts. Swing shift begins midafternoon and mid shift begins around midnight. The Contractor shall: a. Monitor and maintain monthly patching and backups, review patching and backup schedules and troubleshoot patching or backup issues using various system and application and tools. Use automated tools for reporting on patching and backup status per individual servers. b. Provide first and second responder action as defined in support SOPs for email and service desk alerts regarding system performance and degradation. c. Mid shift shall provide an email at the end of their shift sent to the Windows Team Leads defining any problems, incidents, or major activities that occurred through the night.</p>
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