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Customer Service Support Coordinator Jobs

Indianapolis, Indiana
<p> Our client has an opening for a Customer Service Support Coordinator in Indianapolis, IN. This is a Contract position. If interested, please apply to this ad.</p><p> Job Title: Customer Service Support Coordinator</p><p> Location(s): Indianapolis, IN</p><p> Job #: 17-02784</p><p> Job Description: Summary: The Customer Service Support Coordinator position is accountable for processing voluntary and non-voluntary customer cancellations, including sending final demand letters and reinstating accounts when required. These duties are to be handled in a timely and efficient manner. The role interfaces directly with the field organization, various ASC departments and customers to assist with issue resolution.</p><p> The ideal candidate will have 2+ years of customer experience.</p><p> Primary Job Responsibilities:</p> Review and process emails, letters, and faxes on a daily basis Perform cancellation requests Support / develop new processes and procedures for the cancellation department Enforces cancellation and reinstatement policies Provide one-touch support in resolving customer issues Must work efficiently in multiple applications in order to support customer issues across all areas of the business Constant communication with internal/external customer and multiple departments to deescalate concerns and to resolve issues Provide formal written communication to internal/external customers summarizing the team's efforts and results Will be required to support various projects in an effort to resolve time sensitive issues All other duties as assigned.<p> Requirements: Education:</p> High School Diploma required 2+ years of College or equivalent years of experience preferred<p> Experience:</p> 2+ years of customer experience Ability to type effectively and efficiently Able to adhere to deadlines on a timely manner Ability to prioritize and handle multiple tasks/projects; work under time constraints with minimal supervision and keen attention to detail Willingness to accept responsibility for job duties Results driven and takes initiative Flexibility to adapt and able to manage multiple assignments while working independently Strong interpersonal skills and ability to work across multiple business functions Ability to work in a fast paced environment with a strong work ethic<p> Skills:</p> Intermediate to advanced computer knowledge (Microsoft Excel, Word, GetPaid, Carms, Admin, Compass, and Access) Strong oral and written communication skills Strong customer service aptitude/customer skills and organizational skills Ability to be self-directed toward achievement of goals Ability to multi-task and work independently Strong attention to detail The ability to add, subtract, multiply, or divide quickly and correctly Ability to develop constructive and cooperative working relationships with others, and to maintain them over time Job requires being reliable in fulfilling obligations within a work environment with limited flexibility Proven ability to take initiative and work independently while remaining a good team player
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