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Policyholder Svc Specialist Jobs

Springfield, Massachusetts
<p> Policyholder Svc Specialist MM7325659</p><p> Springfield, MA 01111</p><p> 5 Month Contract</p><p> Skills:</p><p> Experience with Microsoft products: Excel, Outlook, and Word. Strong customer service skills - both written and verbal to answer phone calls and email inquiries. Technical skills - with Word, Excel, Outlook as well as ability to learn legacy systems for data entry. Critical thinking and analysis - research information to answer questions and inquiries. Duties: Under general supervision, act as primary service contact for customer (field personnel includes agents and agency new business staff). Respond to telephone or electronic inquiries, providing information and procedural information on a variety of term conversion/insurability option exercise issues. Handle all servicerequests from customer with professionalism and within service standards. May need to conduct research to complete service request. :og all calls into tracking system. Data entry of simplified applications by researching required information, sending paperwork for scanning.</p><p> Education: College degree preferred but not required.</p>
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