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Client Support Representative Jobs

Bedford, Massachusetts
<p>Working within the Client Service team, the candidate will be responsible for providing a high level of support for a portfolio of our top global clients. The preferred candidate will work closely with Client Support Specialists to ensure service is maintained at the highest possible level. He/she will be motivated and determined, while possessing the necessary customer service skills, in order to achieve maximum customer satisfaction.Responsibilities and Duties Research and respond to client queries, via email and phone, in a thorough and professional manner; while taking great care to keep client informed of action being taken Review all outstanding tracking queries on a daily basis for a status check Work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage Communicate with Client Support Specialists to ensure maximum efficienciesRequirements Basic knowledge of the Financial Services industry preferred Organized and ability to multi-task Effective listening, verbal and written communication skills Thorough problem solving, analytical and follow-up skills Good PC skills Ability to work in a team environment</p>
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