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Application Support Engineer, Level II Jobs

Ann Arbor, Michigan

<p>Job Duties and Description: Responsibilities:</p><p>1: Monitor, maintain, & support Client client facing applications as well internal enterprise systems*Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions,outputs, and content *Quick response to system monitors, alerts, escalations and all outages</p><p>2: Provide Support Leadership in designated support systems*Provide 24/7 on-shift support on rotating schedule including specific designated systems *Study software documentation to understand our applications business and technical alignment for providing maximum support *Analyze statistics and Incidents to develop and execute availability improvement plans *Work with peers and vendors to design technical solutions to complex application issues *Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II *Focus on service restoration and reducing Mean Time To Restoration (MTTR) *Provide support guidance and direction for Engineer I associates within Production Support Applications *Maintain space requirements on servers</p><p>3: System Knowledge Acquisition*Acquire and master the general skill set required for supporting and restoring services for all management designated applications and system *Continue comprehension of proprietary systems and subsequent system and procedural updates *Provide the role of SME for the systems designated by Management</p><p>4: Perform a set of daily operational duties that ensure seamless operation of production systems*Perform routine maintenance on application servers and track system performance *Maintain space requirements on servers *Recognize opportunities for improved process or procedures</p><p>5: Communication / Service*Communicate to the Management about service disruption and take initial measures for damage control *Provide outage and service restoration details to Operations Command Center for degradation statistics and root cause analysis *Provide excellent service to all Production Support clients and business partnersRequired Skills: Required Skills:*3-4 years related experience*5 years total experience*4 year college degree*Linux administration skills*Perl and/or Shell Scripting*Java and Middleware Software Support Experience *Strong learning agility, curiosity and problem solving skills *Solid written and verbal communication skills *Ability to act independently with limited supervision within scope of responsibility.*Leadership skills. Ability to take charge and lead others in service restoration *Ability to cross train and provide direction for other associates *Ability to practice Continuous Process Improvement *Familiarity with SQL and/or Oracle database environments (simple queries, analyzing logs, administrative tools)</p>

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