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Foundational Digital Growth Strategy Manager Jobs

San Francisco, California
<p>REQ #: 5335427JOB TITLE: Strategy Manager/Foundational Digital Growth Strategy Manager 2</p><p>JOB LOCATION: San Francisco, CA, USACOMPANY NAME: Client ( DCG Division )TOTAL POSITIONS: 1SALARY: Minimum: $146,200.00 | Maximum: $225,000.00 | Target: N/ACOMMISSION: N/ABONUS: N/APOSITION TYPE: Full Time/RegularREPORTS TO: N/AREPLACEMENT FOR: N/AREQUIRED EDUCATION: BachelorREQUIRED EXPERIENCE: 5-10 YearsTRAVEL: 0-10%SECURITY CLEARANCE(S): N/ACITIZENSHIP: US Citizen or Permanent Resident [Green Card Holder] Sponsor/Transfer H-1B and/or H-2B: NOAccept Current Year Residents: NOSponsor/Transfer Work Permits: NOBENEFITS: Paid Relocation: NOHousing Allowance: NOCar: NOCar Allowance: NOStock Options: NOADDITIONAL INFORMATION ON BENEFITS:Target Annual Bonus- 30%INDUSTRY: Banking/Financial ServicesEEO JOB CATEGORY: 2 ProfessionalsJOB DESCRIPTION Client Virtual Channels (Client)</p><p>With approximately 13,700 team members, Client Virtual Channels (Client) serves Client consumer and small business customers through various channels - digital (online, mobile, and social) and contact center (phone, email, and correspondence). As part of Payments, Virtual Solutions & Innovation (PVSI), Client''s vision is to pioneer the next generation of financial services and provide the best virtual experiences anytime, anyhow, and anywhere.</p><p>Over 32 million customers use our digital channels to manage their financial lives, and our customer-facing contact centers support approximately 450 million customer contacts annually. Whether our customers connect with us online or by phone, email, or in writing, Client is positioned to satisfy our customers'' financial needs 24 hours a day, 7 days a week.</p><p>Client Vision & Mission</p><p>Client Virtual Channels (Client) supports the majority of all customer interactions at Client. With our customers'' growing preference for virtual interaction, we are in the best position to connect the customer experience across all channels full-service and self-service, virtual and physical.</p><p>Client is part of the Payments, Virtual Solutions and Innovation (PVSI) business division. PVSI''s focus is on delivering the next generation of payments capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.</p><p>The Role</p><p>The Digital Growth Strategy organizations mission is to define and realize break-through strategies to achieve transformational digital growth by 2020 by employing a world-class, customer-centric approach.</p><p>In support of this target, the Foundational Digital Growth Strategy Manager will manage a small team tasked with developing a foundational digital growth strategy plan. The team will conduct business strategy work and lead the execution of initiatives to enable consumers to find and get our products quickly, conveniently, and instantly through the digital channel anytime, anywhere.</p><p>Other responsibilities may include, but are not limited to:Working with partner organizations to understand existing initiatives underway and identify gap analysis between target and current stateLeading change management and collaboration efforts with key implementation stakeholders to drive the execution of cultural, process capabilities, and operational change throughout the organizationMonitoring ongoing progress towards goals & identify risks, and pivots as needed, and working with partners to implement, in order to stay on targetPotentially managing the foundational digital sales investment budget including prioritization of digital sales-related projects based on high level business outcomes</p><p>Location: San Francisco is the preferred location. Other WF Contact Center Hub locations may be considered.</p><p>Required Qualifications:</p><p>7+ years of strategic planning experience3+ years of management experience</p><p>Desired Qualifications:3+ years of analytics experience3+ years of supervisory or management experience4+ years of sales or sales support experienceAbility to consult, build, and maintain solid working relationships in and outside of immediate departmentAbility to create and improve process through strategic thinkingAbility to deliver concise, time critical information to all levels of management, technology and business teamsAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesAbility to interact with integrity and a high level of professionalism with all levels of team members and managementAbility to manage initiatives including: detailed planning, process management, and documentationAbility to simultaneously lead multiple projectsAbility to take initiative and work independently with minimal supervision in a structured environmentAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantAdvanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skillsKnowledge and understanding of sales and marketingStrong analytical skills with ability to turn findings into execu plans to meet business objectivesStrong organizational, multi-tasking, and prioritizing skillsAbility to create and deliver dynamic presentationsAbility to work collaboratively with partner teams to drive change management and the execution of cultural, process, capabilities, and operational change throughout the organizationAbility to clearly articulate what business outcomes were achieved by the work they led</p><p>Ability to travel up to 10% of the timeCANDIDATE MUST HAVE VERIFICATION Applicant meets the basic qualifications in the job description</p>
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