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911 Call Taker Jobs

Longmont, Colorado
<p>We currently have a full time permanent position for a 911 Call Taker in Longmont, CO.</p><p>Starting Salary: $50,000/Year</p><p>The 911 Call Taker is responsible for:Receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and proceduresObtain information from callers and determine type of action to achieve successful problem resolutionRecord citizen information into the computer database ensuring 100% accuracyEmploy complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdictionEstablish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being providedAssist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures</p><p>Qualifications:EducationHigh school diploma requiredAssociate's degree in communications, business, or similar field preferredEquivalent work experience in a similar position may be substituted for educational requirementsExperienceOne-year experience in emergency services dispatching in a 9-1-1 center or similar environment required24/7 on call experience preferredOtherBasic knowledge of MS Outlook, Excel, Word, and PowerPoint requiredMay be required to work varying shiftsBilingual in English and Spanish is a plus.</p>
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