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Thai content support / Thai online video support Jobs

Mountain View, California
<p>Become an expert in the support experience for video creators, public figures, and media companies on Client</p><p>Develop a deep expertise in Client s video products and how they are being used across constituent groups</p><p>Serve as the primary video support point of contact for Client s video creators, public figures, and media companies</p><p>Support and communicate with video creators and Client s media partners, to understand and resolve their inbound product questions and issues</p><p>Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution</p><p>Make informed recommendations to improve the video creator and media company experience with Client s video products, the supporting workflows, and address areas for product optimizations</p><p>Skills:</p><p>Native level in written and oral Spanish/ Portuguese or English or thai</p><p>2+ years of experience in customer service or account management, working in the online video or video space strongly preferred</p><p>Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role</p><p>Industry and business knowledge of video creators, digital publishing and/or media companies preferred</p><p>Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments</p><p>Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans</p><p>Deep understanding of and a passion for Client and online video products</p><p>Extremely reliable, consistent, agile, and hard-working!</p><p>Education:</p><p>BA or BS Degree or higher</p><p></p><p></p><p></p>
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