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Social Media Specialist/ Tech support #002 Jobs

Menlo Park, California
<p>Responsibilities:</p><p>Provide excellent global support to our Workplace customers, admins, and company executives</p><p>Confidently answer questions in an accurate manner to ensure a high level of customer service</p><p>Effectively troubleshoot and resolve issues reported by customers</p><p>Drive to meet or exceed daily performance metrics related to key performance indicators</p><p>Stay current with system/product information, changes and updates</p><p>Identify trends and take proper escalation procedures</p><p>Skills:</p><p>Experience:</p><p>Minimum of 2 years of experience working in an inbound support role</p><p>Technical and/or B2B support experience is desired</p><p>Experience with a ticketing software such as Zendesk, Netsuite, etc. is desired</p><p>Qualifications:</p><p>Effective listening and communication skills</p><p>Ability to clearly explain technical steps to a non-tech savvy audience</p><p>Team oriented with a 'get it done' attitude</p><p>Ability to multitask and work in a fast-paced environment</p><p>Education:</p><p>Bachelors Degree</p>
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