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Network Help Desk Technician #002 Jobs

White Plains, New York
<p>Growing family owned company is looking for a Network Help Desk Technician to support our 40 locations in US and Canada from our Elmsford, NY Corporate Office.</p><p></p><p>Job Responsibilities:</p><p>Analyze, isolate and resolve network problems with minimal downtime.Troubleshoot routers and switches.Work directly with communications providers to resolve outages.Provide ongoing daily support of calls coming through the helpdesk for day to day PC support from 40 branches and corporate office.Install, update, monitor and troubleshoot issues with networks, client computers, cell phones and peripherals.Repair PC and laptops as needed.Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT, phone and networking vendors as needed.Responsible for any other duties as may be assigned from time to time by supervisor.</p><p></p><p>Job Qualifications:</p><p>Router installation/configuration, switches, LAN topologiesHardware Configuration: Familiar with laptop configuration and repair, PC maintenance and troubleshooting, upgrading hardware components, printer maintenance and configuration for the network. Installation and configuration of other peripherals as needed.Ability to independently analyze and solve routine computer related problems. Ability to read a variety of informational documentation, directions, instructions, methods and procedures, such as technical manuals, software manuals wiring diagrams, product documentation and related materials.Accuracy and attention to detail, must have organizational skills.Excellent customer service skills.Enjoys a fast-paced environment.Independent problem solver with troubleshooting, decision making and analytical skills.Requires limited supervision.Self-motivatedSelf-starterFlexibility and adaptability to handle competing work demands.Excellent verbal and written communication skills.Demonstrated ability to communication to nontechnical audience on technical issues.Microsoft Active DirectoryFile Sharing and Permissions</p><p>Education and Work Experience:</p><p>Minimum 1 year level I and II support in a business network environmentAS or BS Degree in IT related major</p><p>Great benefits package including Health, Vision and Dental Insurance and paid vacation.</p>
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